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Technical Support

  • Registering for Sessions
  • Blackboard Collaborate
  • Sound in Session
  • Speaking in Session
  • Viewing Closed Captions

When registering for a session, please make sure you’re logged into the site first. If you don’t have an account yet, you’ll need to create one by clicking Login and then Create Account.

login or create new account

Check your email for your temporary password. You’ll need to change it to a new password when you log in for the first time. Then, pull down the Attend tab at the top right of the screen and click Register for Sessions.

register for sessions

For an introduction before the live conference, watch the Blackboard Collaborate Web Conferencing Orientation video.

First time user with Blackboard Collaborate Web Conferencing

Get started by completing the steps outlined below:

STEP 1 - Check System Requirements
Make sure that your system is compatible with Web Conferencing. Please verify your system requirements:

System requirements for Blackboard Collaborate Web Conferencing

STEP 2 – Configure your system
We provide a Configuration Room that you can use to test your connection, settings, and configure your audio. This step is optional and is intended for sessions hosted on Blackboard Collaborate servers. To test your configuration for sessions hosted at your organization’s site please contact your Administrator.

V12.6 Configuration Room (US-SAS)

Note: When joining a Blackboard Collaborate web conferencing session for the first time you may see a security dialog box asking to confirm the application’s digital signature. Click “RUN” to continue.

After the session has started, if you don’t hear any talking, run the audio set up wizard.

audio wizard

Make sure that you select your headset as the audio output device.

select your headset

If you have clicked the Talk button during a session, but no one can hear you, run the audio set up wizard.

audio wizard and talk button

Make sure that you select your headset as the audio input device.

select your microphone

All sessions in the conference will be closed captioned. To view the captions, click Window in the top menu bar. Then click Show Closed Captioning. Alternatively, you can use hotkey Control + F8.

viewing closed captions